John Alton Pantall

 

 

System Builds Database Creation System Updates Server Build/Rebuild Storage Administration Software Engineering Application Testing Technical Troubleshooting Software Requirements Server Optimization Cross-Team Collaboration

Technical professional with more than 15 years of experience managing a wide range of system configurations, software/hardware administration, and delivering reliable and scalable systems in a broad variety of industries. Proven experience in designing and building IT systems, creating database infrastructure, and managing system storage and updates.   Perceptive leader with a highly transferable skill set and experience with broad array of products. Industry specialist with exceptional communication skills and adept at working in a fast paced environment to align end user needs with long-term solutions to complex challenges.   Proficient at managing, multiple projects, on-time deliverables, and working within budget. Commands combination of competences including phone systems, server builds, storage, data domains, and extensive software and hardware. Analytical and agile with proven success developing, deploying, and evaluating systems aimed at improving quality and efficiency.

 

Benchmarks & Milestones

 

·   More than 15 years of experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.

·   Superior troubleshooting and technical support abilities with builds/rebuilds, network connectivity, security, and database applications.

·   Ability to grow and foster exceptional relationships with co-workers, management, vendors, and end users.

 

Career Progression

 

ENGILITY CORPORATION · Navy Base Millington, TN01/2013 – Present

SAN Engineer

Primary tactician for implementation and management of technology based hardware and software. Manages concurrent projects including interface, zoning, configure space for backups, and initial setup of Data Domain of EMC. Utilize current technology to ensure system development meets quality and customer requirements.

 

·         Client Service: Deliver unparalleled customer service through proactive and reactive interfacing, problem assessment, timely evaluation of corrective actions and follow-up.

·        Project Management: Configured pools in RAID 5 in preparation of new development, test, and production environments. Configure NAS on new VXN 5800v2 to provide file sharing for Linux and Windows users.

 

LOCKHEED MARTIN · Norfolk, VA08/2012 – 01/2013

Storage Administrator and Systems Administrator

Proactively managed maintenance tasks across all areas of the company. Implemented wide range of changes based on company requirements, including configuring VMware paths, created LUNs, allocated various drives to applications as appropriate. Conducted daily Remedy Server Tickets servicing customer requests.

 

·        Operations Management: Configured and managed the Lumension Endpoint Security Suite Console to push Windows updates to comply with Department of Defense IAVAs.

·         Systems Administration: Created and assigned LUNs to storage groups and presented them to VMware hosts. Created virtual machines and configured them in VMware to comply with environment setting. Administered Windows 2003, 2008, 2012 servers, web applications, and updates.

 

UNIVERSITY OF TENNESSEE HEALTH SCIENCE CENTER · Memphis, TN10/2009 – 08/2012

Systems Administrator

Responsible for all server and system updates and allocating storage for VMware ESXI storage mappings using ISCSI Dell PowerValut MD3000i storage SAN array. Improved data sharing for professors, students, and alumni through ongoing enhancements and improved system reliability. Performed administration, monitoring, and troubleshooting of LAN, resulting in optimum performance and minimum downtime.

 

·         Server Support: Provided maintenance and updates to servers, firmware, hardware, software, operating system updates, and security protocols to sustain user availability and minimize interruption.

·         Systems Management: Assisted in Active Directory exchange management, and group policy changes. Oversaw VMware’s EXI 4.1 Servers, and VM environments. Installed, configured, and allocated storage for VMware ESXI storage mappings using ISCSI Dell PowerValut MD3000i storage SAN array.

 

MIMEO.COM04/2007 – 04/2009

Systems Administrator

Acted as expert level help desk support for end users at three different locations, as well as international support. Responsibilities included phone system, servers, and all areas pertaining to technology infrastructure of the company. Built and configured new servers for upcoming expansions throughout various departments.

 

·         Systems Improvement: Introduced of Log-Me-In Rescue to the company to support system and users, achieving a significant savings to the company. Instituted Sophos Enterprise Anti-Virus to minimize risks to the system and users.

·         Operations Support: Managed backups with Quantum system and Norton Backup Exec 9.0 to ensure all data was secured and available to sustain business operations.

 

AIMS LOGISTICS07/2006 – 04/2007

Network Support Specialist

Provided end users efficient and knowledgeable support through help desk software. Responsible for management of new user accounts and ensuring access to appropriate software through use of Active Director and Secure FTP file server, this included access levels, passwords, and restrictions. Analyzed performance of hardware and performed maintenance on all hardware including printers, fax machines, scanners, bar code scanners, and copy equipment. Assisted with building servers and configuring software. Build test servers with Windows operating systems to test company software for compatibility.

 

·         Operations Support: Assisted in use of Veritas backup software used to back up valuable system data along with keeping track of backup tapes moved to the offsite storage facility.

 

GYRUS-ENT03/2006 – 06/2006

IT Support Specialist

Provided technical help and solutions for end users including hardware, software, Windows, and Macintosh operating systems, as well as, printer issues. Conducted upgrades on equipment, software, antivirus protection, exchange server email setup, server firmware and driver updates. Assisted in establishing policies for end users, and preserving inventory lists on all current IT related products.

 

·         Operations Support: Added users to systems including scanners, fax machines, printers, and copiers, creating new accounts on server as appropriate. Acted as gatekeeper granting permissions to users and allowing/denying access.

 

 

 

 

RESCUE.COM08/2005 – 02/2009

PEQ Services and Solutions

Performed all maintenance as desktop technician for al Sonic and UAG dealerships in Tennessee. Analyzed areas of concern and user issues through troubleshooting and efficiently addressing issue. Oversaw Windows operating systems and printer issues, including hardware maintenance and software upgrades. Responsible for installing and configuring desktop PCs, printers, Key Advantage software, ERA software, battery backups, servers, TIS stations, and N.A.D.A. for Wolfchase Toyota.

 

ROYAL MED SP, CRITTENDEN COUNTY HOSPITAL, · Marion, AR05/2001 – 09/2004

Network Technician (Three Year Internship)

Assisted with budgeting for department, installation of programs, computer builds, and installation and maintenance of Windows operating systems. Partnered with associates to facilitate transitions from outdated systems to more current technology. Created database and security for all medical records and personnel records to include federal, state, and local regulations, as well as implementing HIPAA standards. Assisted in development of policies and procedures to sustain effectiveness and to ensure goals would be met. Responsibilities included help desk for hospital, medical records, clinic, physician offices, administrative offices, and other areas associated with the organization.

 

Technology Skills & Proficiencies

 

Key Skills:	EMX VNX 5800v2, Recover Point, Data Domain, NAS, EMC CX4-480 Array, Cisco MDS 9506 Zoning FC switches, Brocade 48k FC switches, MS Office 2007, MS Office Communicator, Adobe, ZP4, System Center Configuration Manager 2007 R3, Hyper-V and Server Core, Exchange 2007, Webmail, SharePoint, VMware ESXI 4.1-6.0, Windows Server 2008 R2, Windows 10-7, Vista, XP, 2000, 98, and MAC, PBX phone system, Lumension , Cat 5 Ethernet wiring, EMC Clariion CX-480 and VNX 5800v2
General Skills:	Wireless routers, hubs and switches, LAN, TCP/IP, Netware, mappings, command lines
Operating Systems & Software:	Windows NT/95/98/2000, Windows XP, Windows Vista, Windows 7, Windows Server 2000, Windows Server 2003, Windows Server 2008 R2, Active Directory, Exchange, System Center Configuration Manager, Sophos Enterprise Anti-Virus, Forefront Endpoint Protection 2010 Enterprise, and MAC
Education and Certifications

 

UNIVERSITY OF TENNESSEE, Martin, TN 2005

Bachelor of Science, business Administration (MIS)

 

EMCISA Information Storage Associate

MCITP Server Administrator

MCTS Active Directory Configuration

Microsoft Certified Systems Administrator MCSA

Comptia A+, Server +, Network +, and Security +

Certified Wireless Network Administrator CWNA

System Center Configuration Manager 2007 R3

Top Secret Security Clearance, 06/2015 – Present